TERMS OF SERVICE
Please read thoroughly.
T.o.S. can be changed and/or altered at any time.
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By commissioning SnakeEnergy, you agree to abide by these rules.
These rules are put in place to protect both commissioner and artist.
|. GENERAL TERMS
Minimum requirements
Commissioner must be at least 18+ years of age.
Please have an idea ready before commissioning me; I do not take 100% artistic liberty commissions.
Provide clear images; if you do not have clear images, please provide a detailed text description.
If there is any ill intention towards me, I may add the commissioner to a blacklist and give out a forced refund. Ill intentions include:
Harassing/Insulting.
Rushing/Asking for too many updates.
Stealing/removing copyright.
Altering work without permission.
Force refunding SnakeEnergy without approval.
||. PAYMENT
Payment methods and plans
Payments must be made through PayPal/Venmo, unless specifically stated otherwise.
Other payment types, such as Starbucks cash is non-refundable.
All payments must be made in USD ($). Conversion rates may apply.
All commissions must be paid upfront.
Payment plans can be made for commissions that are at least 200 USD.
The first 50% must be paid upfront.
The remaining 50% must be paid within 2 months.
Do not send me any e-checks, I will provide an invoice using the commissioner's email.
|||. ART PROCESS
Communication and deadlines
SnakeEnergy will begin the commission within 1 week after confirming payment.
Commissions are typically done on a "first come, first served" basis.
The full price must be paid before I begin the art process.
Work in Progress screenshots- aka WIPs- shall be sent out periodically or upon the commissioner's request.
The commissioner shall be asked if the WIPs are okay before going onto the next stage (sketch -> lines/flat color -> shading/final rendering).
Once the commissioner approves of a WIP it may not be changed, unless it is something minor (see Customer Satisfaction Policy for examples).
Communication must be present for all parties for the commission process to go smoothly, failure to do so may result in a forced refund. English only!
Commissions shall be completed between 2 weeks to 3 months depending on the complexity and other factors.
Deadlines will require an extra fee and must be made at least 3 weeks in advance.
|V. CUSTOMER SATISFACTION POLICY
Changes and refunds
Upon completion the commissioner can ask for minor changes, such as:
Adding scars and/or piercings.
Changing the hue of certain parts.
Asking for a transparent or flat color background.
Any major changes will require an additional fee.
Refunds may be requested if:
Full Refund: No progress has been made within a month since initial payment.
Partial Refund: Commission has not been fully completed within 3 months since initial payment, or the commissioner is in an emergency situation.
Forced Refund: Ill intention towards me, I cannot complete the commission due to the lack of certain artistic skills, and/or if there is no/little active communication.
If the commissioner decides to force refund without SnakeEnergy's approval, the commissioner shall be put on a blacklist and be reported to PayPal/Venmo authorities.
V. REPOSTING AND COPYRIGHT
Private use and redistribution
SnakeEnergy owns artistic copyright to any piece created.
The commissioner may repost their commission anywhere, as long as proper credit is given (e.g. "Art by SnakeEnergy").
The artwork may be used for icons, banners, and other things of that nature. The commissioner may also make t-shirts, pins, etc. as long as it is not for commercial use.
A commercial use agreement can be made with an additional fee (costs vary depending on the projects). This does not affect the artistic copyright.
The commissioner may not alter their commission, unless specifically stated otherwise.